Our Home Heat & Cool Club will handle your home system needs, including heating, cooling, electrical, plumbing, drains, boilers, water heaters, smart home and outside water / sewer.
Advantages of Membership:
- Priority Service
- History of repairs
- Exclusive benefits and discounts
- Home-specific plans
- Extended hours of service
Express Comfort Priority Services Membership
A one time UG Nasons home audit is required to register.
Rapid Response Priority Service
Priority scheduling during peak seasons
15% Discount
Off Parts. Excludes equipment & labor.
Annually scheduled visits custom to your needs.
Reduced Overtime Charges
Guarantees Extended Business Hours
No Hassle Guarantee
You Can Cancel Membership At Any Time.
Gas Furnace Service
Gas Furnace Checklist
First Steps
- Visually inspect top and sides for water spots or trails
- Furnace vent: Verify vent pipe secured properly with correct rise and no contact with combustible material. Inspect for rust and corrosion
- Remove vent and inspect fan fins on induce fan motor for damage
- Remove both top and bottom furnace doors
Heat Exchanger Compartment
- Inspect compartment for water trails
- Inspect and test heat exchanger chambers for cracks with Powder Cloud
- Inspect burners. If rusted or closed, they need to be replaced. If ribbon burner present, pull and clean
- Vacuum chambers
Induce Draft Motor
- Inspect for rust or corrosion
- Check for oil leaks
- Check vent connection is tight
- Check bearings
- Check amp draw
- Pull and clean tube
- Clean orifice
Gas Valve
- Check that on/off switch works
- Verify inlet and outlet gas pressure
- Make sure terminal spades are tight
- Verify that manual gas valve locks and unlocks
- Inspect gas line
Ignition Source
- Spark: Inspect for cracks and clean
- Glow Coil: Check for cracks and ohms
- Standing Pilot: Pull and clean
- Thermacouple: Pull and clean lightly with emery cloth
Limit Switches
- Verify all are working properly
- Tighten spades
- Check that terminals and spades are tight
Blower Compartment
DC > Or Switch
- Make sure it is in place/not jumped out
- Terminals/spades tight
- Inspect switch for cracks
- Make sure switch is securely mounted
Blower Motor
- Check that motor turns freely
- Determine whether fins are tight or loose
- Check whether fins are clean
- Look for oil leaks
- Check bearings
- Look for excessive play in bearings
- Check amp draw
Control Board
- Look for discolored or burned spots
- Jump-out every mode of operation
- Inspect low-voltage wire for wear
- Verify low-voltage wires are secure
Power Supply
- Determine whether power switch is working
- Inspect power connection for wear
Return Air
- Inspect all return air connections to make sure they are sealed, open and clean
- Make sure return air is sized properly
After You’ve Checked/Secured/Tightened All Components…
- Run the furnace/air handler in each mode of operation
- Ensure proper temperature rise
- Make sure there’s no pre/post combustion
- Make sure sequencer is operating correctly
- Make sure the furnace/air handler shuts down properly
- Make sure the furnace doesn’t start back up in an untimely manner due to improper heat dissipation
- Finally, vacuum the entire area
Air Conditioner & Heat Pump Service
Air Conditioner & Heat Pump Checklist
External
- Turn off power at disconnect
- Double check power at contactor
- Check condition of line voltage wires to ensure
Service Panel
CONTACTOR
- Check line voltage wires at contactor and make sure they are tight and secure
- Check contactor for burns or pitting
- Check low-voltage wires at contactor and make sure they are tight and secure
CAPACITOR
- Check capacitor capacity and make sure it is within the listed tolerances
- Check spades and make sure they are tight and secure
CONTROL BOARD (IF PRESENT)
- Visually inspect for discoloration or burn spots
- Ensure good/tight connections: spade, terminal, plug-ins
DEFROST CONTROL BOARD (IF PRESENT)
- Jump-out the defrost board; energize or de-energize the reversing valve
DEFROST SENSOR (IF PRESENT)
- Jump out the defrost sensor
Compressor Compartment
- Remove condenser lid
- Clean debris from bottom of unit
Evaporation Coil Service
Evaporation Coil Checklist
External
- Visually inspect cabinet for air leakage issues
- Inspect for water spots or trails
- Remove coil door
Internal
EVAPORATOR COIL
- Check for refrigerant leak with leak detector
- Check for corrosion, rust or microbial growth
- Determine whether coil is dirty or impacted
- Check and tighten metering device, if needed
DRAIN PAN
- Inspect pan for cracks
- Verify drain is clear of debris
- Verify drain line has proper fall
- Inspect drain connections for cracks and clogs
ADDITIONAL INSPECTION
- Inspect any IAQ installed product
After Installing The Cabinet Door…
- Visually inspect evaporator coil cabinet for proper seal
SUPPLY AIR
- Inspect all supply air connections to make sure they are sealed
Thermostat Service
Thermostat Checklist
First Steps
- Secure
- Level
- Make sure thermostat is communicating correctly
Air Handler Service
Air Handler Checklist
External
- Visually inspect cabinet for air leakage issues
- Remove evaporator coil door
Internal
EVAPORATOR COIL COMPARTMENT
- Check for refrigerant leak with leak detector
- Check for corrosion, rust or microbial growth
- Determine if coil is dirty or impacted
- Check and tighten metering device, if needed
DRAIN PAN
- Inspect pan for cracks
- Verify drain is clear of debris
- Verify drain line has proper fall
- Inspect drain connections for cracks and clogs
LIMIT SWITCHES/THERMAL DISC/SEQUENCERS
- Verify all are working properly
- Tighten spades
- Make sure terminals are securely mounted
Blower Compartment
Blower Motor
- Make sure blower motor turns freely
- Check whether fins are tight or loose
- Make sure fins are clean
- Check for oil leaks
- Check bearings
- Look for excessive play in bearings
- Check capacitor
- Check amp draw
Control Board
- Look for discolored or burned spots
- Jump-out every mode of operation
- Inspect low-voltage wire for wear
- Verify low-voltage wires are secure
Power Supply
- Make sure power switch is working
- Inspect power connection for wear
After Installing The Cabinet Door
- Visually inspect cabinet for proper seal
Return Air
- Inspect all return air connections to make sure they are sealed, open and clean
- Make sure return air is sized properly
Supply Air
- Inspect all supply air connections to make
Before Hooking Up Guages
- Check with electronic leak detector
- Check king valve
- Inspect Schrader valve cores
Hooking Up Guages
- Clamp probe, or stick-in thermometer, on the line set
Pressures
- Check/get a good reading of pressure
- Verify the correct super heat or correct sub-cooling
- Use factory specs on the interior of the condenser service panel, if available. Otherwise, Google the information – DO NOT GUESS.
- Disconnect gauges and clamp
- Put caps back on service ports; make sure O-rings are present
Final Steps
- Secure service panel back in place
Mandatory Lead Conditions And Getting Supervisor / Salesperson Into The Home
If any of these are found, the technician needs to get a supervisor/salesperson to the home immediately, while the technician is still there, to verify the problem. Your technician should let your customer know that “it’s our company policy to have a supervisor verify any major component failure before a repair is made”. Once the problem is verified your supervisor/salesperson can explain all the advantages of the new equipment versus a major repair to the old system.
- Leak in evaporator coil
- Leak in condensor coil
- Coil pan leaking water
- Cracked heat exchanger or face plate
- Grounded compressor
- Compressor with a bad/red megohmeter reading
- Mold in air handler or supply duct
- Customer not happy with the performance or operating cost of their system
Secondary Lead Conditions And Getting Supervisor / Salesperson Into The Home
If one or more of these is found, the technician needs to get a supervisor/salesperson to the home immediately, while the technician is still there. The approach the technician takes to get the supervisor/salesperson to the home IS NOT to have them re-verify the problem. Instead, your technician should let your customer know that “I would like to have my supervisor come by here to see what it will take to get this system operating in peak condition/operating like it’s supposed to”.
Once your supervisor/salesperson is in the home they can go over the system problems with your technician and customer. Then compare the repair expense to the investment and benefits of new equipment. Also point out to your customer the major problems that could happen if these issues aren’t corrected.
- Evaporator coil that is:
-
- Dirty
- Excessively rusty
- Restricting air flow
- Coil Pan that is not leaking but is rusty/corroded and needs to be adressed before causing a problem
- Heat exchanger that isn’t cracked but is very rusty
- Compressor with caution/yellow megohmeter reading
- Compressor with poor amperage draw
- Furnace control board
- Motors where the:
- Seals are leaking oil
- Bearings are going bad
- Bad reversing valve in older unit
- Multiple minor repairs or single expensive repair.
What can I expect during my home consultation?
Terms and Conditions
- This Agreement is automatically renewed each year on the anniversary of purchase unless Customer gives UG Nasons (herein referred to as Company), notice of non-renew. Upon termination, for any reason, there shall be no refund or credits allowed. In the event of sale of property, the Agreement is transferable.
- The Customer cannot assign or transfer this Agreement with the exception outlined in #1 above. No modifications, additions or changes may be made to this Agreement.
- Customer agrees to notify Company promptly of any unusual operating conditions of the subject equipment. Customer further agrees to notify Company promptly of any suspected malfunction or defect in the equipment. The Customer understands that Company can be notified by phone during regular business hours or by voicemail after hours. Voicemails left over the weekend will be answered on the following Monday.
- Customer agrees not to move or relocate equipment without notifying the Company. In the event Customer fails to notify, Company at its option may cancel this entire Agreement without refund or refuse to service the equipment so moved or relocated.
- Any changes, adjustments or repairs made by anyone other than Company, including Customer, unless authorized or approved by Company, shall terminate Company’s obligation hereunder.
- Company shall not be required to furnish any items of equipment, labor or other services, including, but not limited to, the performance of any tests, which are recommended or required or that may be required at some future date by any insurance company, any governmental agencies or authorities, and/or pursuant to any statutes, regulations or other laws.
- This Agreement covers only reasonable and ordinary use of the equipment in question. Any repair or replacement that is caused by the Customer’s failure to use reasonableness in either the operation of the equipment or the failure by the Customer to report any malfunction or suspected malfunction in the equipment promptly, is not included in this Agreement and shall be paid for by the Customer in accordance with Company’s normal rate schedule.
- This Agreement applies to major equipment and not to fixtures in which they are contained, nor to hardware, trays, defrosting pans, block tin, ducts, plumbing, electrical wiring, casings, pans, defrost heaters, nor to deterioration of housing, castings, frames or other items due to corrosion. This Agreement does not include repairs made necessary as a result of fire, water, accident, negligence, acts of God, labor disputes, freeze-ups of any kind, or to any repairs or replacements if caused by the negligence or want of care by the Customer in maintaining the equipment. Company assumes no liability for delays or failures hereunder caused by any of the foregoing or for any causes whatsoever for damage resulting from delays in performing the service hereunder or for any consequential damage whatsoever. If repairs or adjustments require any alterations or additions to structure or property, the Customer will obtain written consent of the owner thereof prior to the performance of such work.
- Company shall be released from liability for any loss, damage, consequential damages, negligence, breach of contract or any other damages of any nature based upon express warranty, implied warranty or other legal theory due to the non-operation or malfunction of the equipment, including damage to property or personal injury caused by the equipment, unless said malfunction or non-operation of said equipment is due solely to the negligence of the Company.
- The express warranties contained herein are in lieu of any and all warranties, express or implied, including any warranty of merchantability or fitness for a particular use. Without limitation, Company shall not be liable upon any warranty theory, express or implied, regarding the manufacture or operation of any equipment installed by it with the exception that Company shall cause same to be repaired or replaced in the event of faulty operation or malfunction of said equipment and shall be liable for no other damages except as specified herein. COMPANY HEREBY DISCLAIMS ANY AND ALL WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR CONFORMITY TO ANY REPRESENTATION OR DESCRIPTION.
- Company shall be released from liability for any delay or failure to render the service or to make delivery of any merchandise as set forth herein due to federal, state or municipal actions or regulations; strikes or any other labor troubles; fires; embargoes, accidents, war, or any other cause contingent to, or circumstances beyond the control of, Company and/or that make the fulfillment of this Agreement impractical. On removal of the cause of such failure or interruption, performance shall be resumed pursuant to the terms as set forth herein. COMPANY SHALL BE RELEASED FROM LIABILITY AND SPECIFICALLY DISCLAIMS ANY AND All LIABILITY FOR INDIRECT, INCIDENT, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND SUSTAINED BY CUSTOMER.
- The standard of workmanship hereunder shall be that which is reasonable and customary.
- Company shall be released from liability for any injury, loss or damages whatsoever that are occasioned, in whole or in part, by defective design; faulty; incomplete or erroneous plans or specifications; defective materials or parts; defective operation or malfunction of any equipment. Company takes no responsibility for any instructions, directions, operating guidelines or warranties contained in any book, booklet, guide, manual or warranty from any manufacturer or dealer.
- Payment Terms: All payments under this Agreement shall be due when billed. Terms are due at time of service. In the event said charges are no so paid, when due, Customer agrees to pay service charge of 1-1/2 % per month, which is an 18 % Annual Percentage Rate, and which will be charged on the average daily balance on any account past due over thirty (30) days. Work billed & due when service is rendered.
- Service Hours: As a Priority Customer you will have coverage every day excluding holidays & weekends for emergency service. Normal working hours are Monday through Friday, 7:30 a.m. to 4:30 p.m. Priority service is defined as next business day.
- The Customer agrees to all terms and conditions listed in this brochure during the term of this Agreement and any renewals thereof. The Customer agrees that in the event there are any changes in coverage in the future, the terms and conditions of this Agreement shall continue to apply.
- The Agreement is not an equipment or system replacement plan. Normal annual replacement such as 1″ filters are included in the annual tune up. Other parts and labor will be charged at a rate of 15% discounted from standard rate.